How can we help?

Contact your account team

For invoice, document, funding, or company account questions, sign in and open Messages to contact your assigned account manager.

If you cannot sign in, email support@freightfactoring.ai. Include your company name, account email, app version, and a short description of the issue. Never send your password or full bank account information by email.

Sign-in and access

The app requires an existing FFI account. Your account type opens either the carrier workspace or the staff workspace. Contact your company administrator or FFI account team if your access needs to be set up or restored.

You can also use the FFI web portal.

Documents and camera access

When submitting an invoice, attach clear paperwork using the camera, photo picker, or file picker. If camera access is disabled, enable it in your device settings or upload an existing file. If an upload fails, open the saved invoice and retry the missing documents.

Privacy and account closure

Read our privacy policy for details about account data. Send privacy, correction, deletion, or account-closure requests to support@freightfactoring.ai. Business records may need to be retained for contractual or legal obligations.

Freight Factoring Inc

5501 Stockdale Hwy, Ste 11298
Bakersfield, CA 93309, United States

Funding availability, fees, and processing terms are governed by your company's agreement.